Refund policy

This is a translation provided for information purposes. The Czech version of these terms is the binding one.

You can file a complaint here.

After signing in with the 6-digit code you will see all your orders.

At the same time, I request the issuance of a confirmation that the complaint has been made, stating when I exercised this right, what the complaint concerns and what method of settlement I require, together with my contact details for the purpose of providing information about the settlement of the complaint.

You can withdraw from the contract here.

After signing in with the 6-digit code you will see all your orders.

If the buyer is a consumer, then in the event that they ordered the goods through the e-shop of Dingo Liteň s.r.o. (the “Company”) or through another means of distance communication, they have the right, except in the cases listed in Section 1837 of Act No. 89/2012 Sb., the Civil Code, as amended, to withdraw from the concluded purchase contract within 14 days of the date the contract was concluded, or, in the case of a purchase of goods, within fourteen days of taking delivery of them. In the case of a contract covering several items of goods or the delivery of several parts of the goods, this period starts to run only on the day the last item or part of the goods is delivered, and in the case of a contract under which the goods are to be delivered regularly and repeatedly, from the day of the first delivery.

The buyer shall notify the Company of this withdrawal through the interface on the e-shop website.

If a buyer who is a consumer withdraws from the purchase contract, the Company shall return to them, without undue delay and no later than 14 days from the withdrawal from the purchase contract, all funds (the purchase price of the delivered goods) including the delivery costs received from them under the purchase contract, by the same means. If the buyer chose a method of delivery other than the cheapest one offered by the Company, the Company shall reimburse the buyer for the delivery costs only up to the amount corresponding to the cheapest offered method of delivery. The Company is not obliged to return the received funds to the buyer before it receives the goods back or before the buyer proves that they have sent the goods to the Company.